Frequently Asked Questions
Everything you need to know about bringing Arhaus home.
What is the White Glove Delivery service?
Our White Glove Delivery service includes bringing the item into your room of choice, unpacking, assembly, and removal of all packaging materials for a seamless experience.
Do you offer complimentary design services?
Yes, our professional design consultants are available for both in-store and virtual appointments to help you with space planning, color palettes, and furniture selection.
What is your return policy for furniture?
Stock furniture and rugs can be returned within 14 days of delivery. Please note that a 10% restocking fee applies, and original delivery fees are non-refundable.
How can I track my order status?
Once your order is processed, you will receive a confirmation email. You can track your shipment through our website using your order number and zip code.
Are your products sustainably sourced?
Sustainability is a core value at Arhaus. We partner with artisans worldwide to use reclaimed woods, recycled metals, and sustainably harvested timber whenever possible.
Can I customize the fabric on my upholstery order?
Many of our collections offer 'Special Order' options where you can choose from hundreds of premium fabrics and leathers to create a piece that is uniquely yours.